Returns

We will not refund any goods that have been worn, modified, or otherwise used (this applies to eyelashes, lash tints, brow products and lash adhesive that we stock). Items with a hygiene seal must be returned with the packaging/seal intact (or we will not provide a refund). This is for hygiene reasons, there will be no exceptions.

If we decide that a refund is due to you, we will refund you the price you paid for the goods please email info@c-lash.co.uk to arrange a return.

Before processing a refund, we require evidence that the item has been returned to us (in the event that we do not receive it). Satisfactory evidence includes: A signed, stamped Royal Mail proof of postage (obtained when posting your item from a Post Office), and/or a Royal Mail tracking code for the Royal Mail Signed-For service or the Royal Mail Special Delivery service.

If you cancel your order after the goods have been processed/delivered, you must return the goods within 14 days of telling us you wish to cancel the order, complete with the ORIGINAL, UNOPENED PACKAGING, at your own expense. You must ensure that the goods are packaged adequately to protect against damage. Please write the RMA on the returns package.

Subscriptions
You have 14 days to cancel your order from the date of delivery of the goods. If you do not cancel within the 14-day period, you are committed to a minimum of 3 subscription renewals. After 3 renewals have occurred, you may cancel or edit your subscription at any time. To cancel or edit your order, please email info@c-lash.co.uk us so that we can issue you with a returns number (RMA). We are unable to accept cancellations by phone. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future. A template cancellation notice is included at the end of these terms and conditions. If you cancel your order after the goods have been delivered, you must return the goods within 14 days of telling us you wish to cancel the order, complete with the ORIGINAL, UNOPENED PACKAGING to us and/or our supplier (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage. Please write the RMA on the returns package. If you fail to return the goods, we may collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

Faulty Goods/Guarantee
Faulty goods must be reported to us before they’re worn, modified or used. If there is a problem with the goods, please notify us by email or in writing providing details of the problem. It’s helpful if you can provide us with a photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.

If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked. The cost of returning goods to us is your responsibility, but if on inspection we find the goods to be faulty, we will refund you the price you paid for the goods including delivery costs, by the method you used for payment. The maximum refund delivery costs will be the costs of delivery by the least expensive delivery method we offer. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

Cancellation Notice

(Complete and return this form only if you wish to withdraw from the contract)
To: Nakawo Limited
1 Orchard Close
Northwich
Cheshire
CW9 6EX
UNITED KINGDOM
Email: info@c-lash.co.uk
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods/for the supply of the following service:

Ordered on:
Received on:
Name of consumer(s):
Address of consumer(s):
……………………………………..

……………………………………..

……………………………………..
Signature of consumer(s) (only if this form is notified on paper):
Date: